FAQ
Office Contact
·
What are the NZ
Office Contact details?
Email: support@fragranceevents.co.nz
Phone:
+64 09 553 5330
·
Are all
products genuine?
We do not sell expired, imitations, knockoffs or
duplicate products. We stand by 100%
genuine products.
Shopping
·
How do
I Pay for my order?
We accept credit cards: Mastercard, Visa or Debit
cards
Currency: All cards will be charged in NZD
·
Can we
use Afterpay, Layby, Pay Pal, zipPay or other forms of payment?
Sorry, we do not have any arrangements for these
types of payments or accept direct credits from Bank Accounts. All transactions need to be done on line with
credit or debit cards.
·
Can I add,
change or cancel my order once I have completed my checkout?
It’s impossible for us to make any changes to the
contents or the shipping address of your order as our direct online
ordering is linked to our European Warehouse in real time. Due to automatic systems,
they cannot be stopped.
Please choose carefully and ensure your address is
correct and you have re-confirmed your products that you are ordering BEFORE
submitting your order. The Order will be
delivered to the address you have indicated on your order confirmation.
Our support office and order processing are located
in New Zealand. Some locally
manufactured products are despatched from New Zealand. The majority of our exclusive global brands
are sourced from our European supplier and your order is processed in their
high tech, robot operated pick and pack warehouse. From there we endeavour to
complete the order delivery to your door as soon as possible.
·
Can I
change of mind regarding products purchased?
We will endeavour to try to accommodate where
possible should replacement stock be in NZ.
However, if products were secured from overseas
(outside of NZ) a change of mind is not possible.
·
Can I
ask for a refund when I have changed my mind?
If you change your mind about purchasing a product
or service, you’re not automatically entitled to a refund or exchange. Please choose your products carefully.
Please refer to Fragrance Events Returns and Refunds Policy
Shipping and Order
Process Timeframes
·
Does
Fragrance Events ship outside of New Zealand?
Currently we ship
only to and within New Zealand as of 1st March 2022.
·
How
long will my order take to arrive?
Orders placed
after 3pm, the following day will be counted as the first business day. Most orders are despatched 2-4 days after
being placed and a further 7 days in transit from Europe to New Zealand. Once in New Zealand the Couriers timeframe
is next business day for city areas and within 3 business days for rural
areas. South Island deliveries will take
2-3 business days
·
Can I
track my delivery?
You will receive
an email from the courier once in NZ to say it’s on its way and will have a
tracking number and NZ Courier contact details.
Receivers
Signature is required from shipping address.
·
What if
I am not at home at time of delivery?
A NZ Courier card
may be left in letterbox for further delivery arrangement.
For all other shipping queries please see our
shipping policy information document located on the front page of our website.
Returns
·
What is
the Product returns period?
We have a 14 Days Return Policy from day you
received your order
After 14 days, we will not be able to offer you any
refund or replacement for another product.
If there is an issue with your order/products, we
recommend contacting us within 48 hours of receiving the parcel.
For further Refund information please refer to Fragrance Events Returns and Refunds Policy
on the front page of our website.
Subscribe & Save
·
What is
Subscribe & Save?
You can save time, money, and the hassle of
reordering your collections of products, so they’ll always be delivered
directly to your door every month, automatically!
Subscribe & Save is the convenient, monthly recurring delivery option for
all your favourite products! Plus, you will enjoy a shopping bonus of 10-15%
off your products.
·
As a
customer how can I Subscribe and Save?
Register online on our website and we will step
your through the process. Spend over
$115 to receive your shopping discount.
Social Retailer – Earn an Income
·
What is
a Social Retailer?
Earn as you sell, your time is yours – part time,
full time, flexitime, it’s your very own business.
You are Independent Business Owner
Supported with full training and mentoring
from your Team Leader
Commission and bonus payments, the more your
sell the more you achieve.
Rewards and discounts and add to your kit
Build your online business or haven in home
Events
Self-Promoting
Career Path by building and developing your own team unlocking additional
income, promotions and rewards
Online selling – your very own replicated website.
·
How Do
I Start?
Refer to online sign up and complete Social
Retailer Agreement
Purchase
a Business Kit of your choice
We will
assign you a Team Leader to get you on your way
How do I find A Social Retailer
The best way to find a Social Retailer is to email us at support@fragranceevents.co.nz
Privacy
Fragrance Events understands, recognizes, and
respects the importance of maintaining the privacy of our customers, registered
members, gift recipients, and Social Retailers.
·
How old
must I be?
You must be 18 years or older and the age of
majority in your place of residence to use, subscribe or register as a member.
The Service is a general audience site and we do
not knowingly collect, maintain or disclose personal information from or about
children under 15 years of age.
·
Why we
obtain your personal information?
In order for us to do business together, suppling
and entering your information is the way to purchase our products and
services.
·
Will my
personal information be shared with third parties?
We respect your
confidential information and will not sell your information. We will limit
sharing your information to only sharing with necessary people/organisations in
our distribution chain that contribute to suppling your purchase.
Please refer to Fragrance Events Privacy Policy
on our front page of our website for further information.
